Frequently Asked Questions
Everything you need to know about our personalized jewelry and services.
How long will it take to receive my order?
Since most of our pieces are handcrafted and personalized, production typically takes 5-7 business days. Shipping times vary by location, but standard domestic shipping usually takes an additional 3-5 business days.
What materials are used in your jewelry?
We specialize in high-quality materials including solid 925 sterling silver, 14k gold plating, and rose gold plating. All our pieces are nickel-free and designed for sensitive skin.
Can I return a personalized item?
Because personalized and custom-engraved items are made specifically for you, they are not eligible for return or exchange unless they arrive damaged or defective.
How do I care for my jewelry to prevent tarnishing?
To maintain the shine of your minimalist pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the airtight pouch provided with your order.
Do you offer international shipping?
Yes, we ship our minimalist designs worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination.
How can I track my package?
Once your order has been handcrafted and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.